Terms & Conditions

These terms and conditions govern your use of the Tropical Fish Co website and your purchase of products from us. By placing an order, you agree to be bound by these terms.

1. About Us

Tropical Fish Cois a trading name of Hand on Web Ltd, a company registered in England & Wales. Our registered address is 20 Wenlock Road, London, England, N1 7GU. We specialise in the sale of live tropical fish, coldwater fish, invertebrates, live aquarium plants, and related equipment. We are an online-only store and do not offer in-person collection or visits.

2. Orders & Payment

All prices are listed in GBP and include VAT where applicable. We accept payment by major credit and debit cards. An order confirmation email will be sent once your payment has been processed. We reserve the right to cancel any order if stock is unavailable.

3. Live Fish Policy

Live fish are sent via tracked 24-hour courier service. Due to the live nature of our products, orders are dispatched on Tuesdays and Wednesdays for delivery on Wednesday or Thursday, ensuring your fish are never held at depots over weekends. All fish are individually bagged with pure oxygen, packed in insulated polystyrene boxes, and include heat packs during cold weather.

4. Live Arrival Guarantee

We guarantee that your fish will arrive alive and healthy. If any fish arrive dead on arrival (DOA), you must notify us within 2 hours of delivery with a clear photograph of the fish in the unopened bag. We will issue a full refund or replacement for any DOA fish.

5. Delivery

We offer tracked 24-hour courier delivery across the UK mainland. Delivery is a flat rate of £20 for any number of items. Please see our Delivery Info page for full details including our dispatch schedule.

6. Cancellations

Due to the live nature of our products, orders cannot be cancelled once fish have been packed for dispatch. For non-live items, you may cancel within 14 days of receiving your order in accordance with the Consumer Rights Act 2015.

7. Limitation of Liability

We provide detailed care information for every species we sell, but we cannot be held responsible for fish health after delivery if care instructions are not followed. Our liability is limited to the value of the products purchased.

8. Contact

If you have any questions about these terms, please contact us.