Contact Us
Question about an order, need care advice, or want to check we can deliver to you? Reach us however suits — WhatsApp, phone, text or email all reach the same team, and our assistant Aqua is awake at every hour in between.
Ask Aqua
Instant, any hour
Our AI assistant answers order, delivery and fishkeeping questions straight away — and passes anything it cannot finish to a person.
+44 7414 129920
The fastest way to ask a quick question. Live Arrival Guarantee claims go by email, with the unboxing video attached.
Phone or text
+44 7414 129920
Call and Aqua answers. Text and it texts back. Ask for a human on a call and it will try to put you through.
hello@tropicalfishco.co.uk
Best for anything with a paper trail — order changes, guarantee claims, invoices and wholesale enquiries.
Response time
Aqua replies instantly, day or night. Anything passed to the team is answered during working hours, normally within 24 hours.
Arrival problem?
Email us the same day with a continuous unboxing video and your order number. See the live arrival guarantee.
Registered office
Riverside Innovation Centre, 1 Castle Drive, Chester, CH1 1SL
Online only — we do not have a shop or collection point.
We will never ask for payment details. Not by chat, not by text, not on the phone. To look up an order we ask for the order number plus the email or postcode on it — nothing more.