Voice or text chat
Ask naturally while you browse. Use voice when you want quick help, or type when that is easier.
Live on Tropical Fish Co
Smart AI Customer Helper
A mobile-friendly assistant for fishkeeping questions, product ideas, guide links and basket help while you shop.
Example question
Works by voice or message
Can you show me beginner fish for a 60 litre tank?
I can help with that. I'll look for peaceful, easier-care species and show you matching product links with current prices.
For order tracking, please email us from your order email address so your details stay protected.
What it can do
Practical help while you browse
The helper is connected to the website experience, so it can respond around the page you are viewing and show useful next steps.
Live product suggestions
The helper can search current pages and products, then show relevant fish, prices, images and links.
Care guidance
Ask about tank size, temperament, temperature, feeding, beginner choices and compatibility.
Helpful page links
It can point you to guides, blogs, category pages and product pages without making you search manually.
Basket help
After you confirm the exact item and quantity, it can help add a product to your basket.
Security first
For order tracking or order changes, it sends you to email support instead of collecting private order details in chat.
Order support
Secure by design
Order tracing and order-specific changes need a secure support handoff. The assistant can explain what to do, but it will ask you to email us instead of collecting private details in chat.
Email [email protected]Safety boundaries
Clear limits for private information.
- It will not ask for card details, passwords or payment information.
- It will not collect order numbers, addresses or private order history in chat.
- It will not replace veterinary advice or guarantee compatibility for every aquarium.
- It will not invent stock, prices or delivery promises. Live data comes from the website.
How to use it
Ask from any page
Open the helper from the floating assistant button, ask your question, then choose whether to view products, open a guide or add a confirmed item to your basket.
- 1Ask a plain question, for example beginner fish, guppy care, tank mates or delivery.
- 2The helper uses the current page and live site data to answer more accurately.
- 3Tap product links or preview cards when you want to inspect a listing.
- 4For order tracing, email support so private details stay out of chat.