Frequently Asked Questions

Each fish is individually bagged with pure oxygen and placed in insulated polystyrene boxes. During cold weather (October to April) we include heat packs to maintain a stable temperature. The outer box is clearly labelled as live fish for careful handling.

We dispatch live fish Tuesday to Thursday only. This ensures your fish never spend a weekend sitting in a depot. Orders placed before 2pm are dispatched the same day. Friday to Monday orders ship on Tuesday.

Yes, we ship year-round. During cold months we use 40-hour heat packs and extra insulation to keep water temperatures safe. If extreme weather is forecast we may delay dispatch by a day to protect your fish, and we will notify you by email if this happens.

Delivery costs depend on order size and location within the UK. Shipping rates are calculated at checkout. We offer free tracked delivery on orders over a certain threshold. All shipments include full tracking so you know exactly when your fish will arrive.

Float the sealed bag in your aquarium for 20 to 30 minutes to equalise the temperature. Then open the bag and add a small amount of tank water every 5 minutes for 15 to 20 minutes. Finally, gently net the fish into your tank and discard the bag water. Never pour shipping water into your aquarium.

Most tropical freshwater fish thrive between 24 and 27 degrees Celsius. Always check the specific requirements for your species on the product page. A reliable heater with a built-in thermostat and a separate thermometer for verification are essential equipment.

We recommend changing 20 to 25 percent of your tank water every week using dechlorinated water at the same temperature. Regular water changes keep nitrate levels low and maintain stable water chemistry, which is the single most important thing you can do for healthy fish.

Many species are compatible, but always research before combining fish. Check the compatibility information on each product page. Avoid mixing aggressive species with peaceful community fish, and make sure all tank mates require similar water parameters and temperature ranges.

Every live fish, shrimp, and snail is covered by our Live Arrival Guarantee. If any livestock arrives dead on arrival, we will replace it or issue a full refund with no questions asked. This guarantee is our commitment to quality and careful shipping.

Contact us within 2 hours of delivery with a clear photograph of the fish in its original unopened bag, along with your order number. Email [email protected] or use our contact form. We aim to respond within 1 hour during business hours and will arrange a replacement or refund immediately.

Due to the live nature of our products, we cannot accept returns once fish have been acclimated to your aquarium. If you experience health issues within 48 hours of delivery, contact us with photographs and water test results and we will do our best to help resolve the situation.

We stock a mix of captive-bred and responsibly sourced wild-caught fish depending on the species. Captive-bred fish are clearly marked on the product page where applicable. We work with trusted breeders and suppliers who prioritise healthy, ethically sourced livestock.

Yes, we offer quantity pricing on many species, especially schooling fish like tetras, rasboras, and corydoras that do best in larger groups. Check individual product pages for group pricing, or contact us directly for large orders and we can arrange a custom quote.

We are primarily an online retailer and do not currently offer in-person collection. All orders are shipped via tracked delivery with specialist packaging to ensure your fish arrive safely. This allows us to serve customers across the entire UK.